Jan 132021
Office of Rail and Road Consumer Expert Panel – Member

Member - Office of Rail and Road Consumer Expert Panel

Body: Office of Rail and Road
Appointing Department: Department for Transport
Sectors: Regulation, Transport
Location: London
Skills required: Regulation
Number of Vacancies: TBC
Remuneration: £1000 per panel meeting
Time Requirements: 4 half-day meetings per year
This is not a ministerial appointment.
Closed for Applications: 24/01/2021

Vacancy Description

The Office of Rail and Road (ORR) is a non-ministerial government department, with its duties and responsibilities as the combined safety and economic regulator of Britain’s railways and monitor of Highways England set down in statute.

ORR is seeking to appoint members to its Consumer Expert Panel with effect from February 2021. This is a time of great challenge and change in the rail industry in particular, and the Consumer Expert Panel has a role to play in this.

In particular, the Consumer Expert Panel will:

  • bring a wide range of experience and expertise to help ORR to understand the issues affecting consumers in other regulated sectors and the wider economy and how that might be applied to rail and road;
  • help ORR to ensure its policies and decisions benefit from a sound understanding of the transport sector and are effective in delivering positive change;
  • provide advice, helping ORR to deliver better outcomes for rail and road users by providing wider context on the assessment of performance and efficiency and advising on users’ and service
  • providers’ interests or issues; and
  • complement ORR’s existing relationships with organisations representing railway infrastructure and road users.

Person Specification

We are looking for successful candidates from across the UK nations able to represent consumers and demonstrate one or more of the experiences and skills listed below.

  • An understanding of consumer behaviour and economics and how these can be applied within a policy framework and in the development of remedies.
  • Experience of public sector involvement in statutory arrangements for example in health or education.
  • Experience in developing regulatory policy from a consumer perspective and consumer advocacy and an understanding of how consumers can be represented in price reviews.
  • Experience of working with rail users and/or other transport users.
  • Expertise in cognitive and physical disability and experience of how such considerations can be tested and factored into the development of policy.
  • Knowledge and experience of bringing regional considerations into a policy context.
  • Experience in consumer derived research and surveys, and/or behavioural science.
  • Experience either as an academic or research professional in the transport sector

Candidates should also be able to discuss issues, and challenge in a constructive manner, providing an objective and independent point of view.

Additional Information

Members of the Consumer Expert Panel are non-ministerial appointments made by ORR. Recruitment will follow the principles of public appointments as set out in the Governance Code on Public Appointments. Panel members are appointed in an individual capacity.

The appointments will be made following interviews.

We are looking for the successful candidates to be in post from mid to late February 2021 and we expect the appointment to be for two years. One reappointment may be made.

Members of the panel will be remunerated on a ‘fees for service’ basis at a daily rate of £1,000 pro rata for panel meetings. This includes preparation and reading time. Panel discussions will usually be no more than a half-day with a maximum of 4 meetings per year.

If you would like further information about the role, please contact Greg Byron on greg.byron@orr.gov.uk

Equality and diversity

At ORR, we value and embrace diversity and inclusion. We are committed to promoting diversity and equality[1] of opportunity in our recruitment processes and all aspects of our work. We are always looking to attract the very best people and welcome and encourage applications from candidates from a wide range of backgrounds.

As part of the Civil Service commitment to build a more diverse and inclusive workforce that better reflects the society we serve, we operate an anonymised approach to recruitment. This means we remove personal details from applications and CVs before they reach hiring managers that shortlist for the interview stage.

[1] https://www.orr.gov.uk/about/diversity-and-inclusion

How to Apply

If you are interested in the role then please email hr.recruitment@orr.gov.uk with the following:

  • a personal statement, indicating how your skills and experience match the requirements of the role (outlined above); and
  • an up to date copy of your CV.


This post is NOT regulated by The Commissioner for Public Appointments.

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